![]() ![]() All products and services offered in Finacle are built around the customer. ![]() CUSTOMER RELATIONSHIP MANAGEMENT OVERVIEW When an individual starts a relationship with the bank by availing its products and or services, he is known as a CUSTOMER. Indian Overseas Bank – Finacle 10.x End User Training Manual 6. LIST OF SCHEME TYPES IN FINACLE SCHEME TYPE SBA Saving Account CAA Current Account TDA Term Deposit Account CCA Cash Credit Account ODA Overdraft Account LAA Loan Account OAB Office Account Basic OAP Office Account Pointing FBA Foreign Bill Account PCA Packing Credit Account HOC Head Office OSP Office Account System Pointing DDA Demand Draft OAD Office Account Dummy CLA Commercial Lending BIA Bills Inland Customer related Top up deposits Customer TUA related 16 Indian Overseas Bank – Finacle 10.x End User Training Manual 5. ![]()
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